Exformatics Service Management and HelpDesk
Service management solutions from Exformatics put an end to unorganised, endless streams of e-mails and ineffective telephone calls to support functions.
The flexible and easy-to-use solutions gather useful information about customers, available from a simple portal solution.
In a few simple steps, a new customer support case is created. The case provides current and coming support functions with a complete overview of the information related to the customer, as well as contracts, service level agreements, etc. This facilitates smooth knowledge sharing in support departments
Exformatics Service Management enables organisations to focus on providing service and support with all relevant customer information in one place instead of waisting energy on data retrieval and administration.
Features in Exformatics Service Management and Helpdesk:
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360-degree overview of both customers and support cases.
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Full overview of case contacts and customers/members.
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Registration of hours for optimum account management.
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Fully digital authorisation procedure.
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Cockpit view of support cases, deadlines etc. in real time.
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